SLA and Handling Fee for Bill Payment Transaction

Modified on Mon, 21 Aug 2023 at 04:11 AM

This article provides information on two key aspects: Bill Payment SLA and Handling Fee. It explains that the SLA for Bill Payment depends on company policies and highlights that the handling fee for Bill Payment varies per invoice based on subscription plan.

Table of Contents

Bill Payment SLA

The Service Level Agreement (SLA) for Bill Payment specifics such as invoice details, invoice photo, supporting documents, and payment date varies depending on your company's policies. However, Jack’s SLA for the Bill Payment transaction to be disbursed is set at real-time with a maximum of one day (D+1) after the Bill Payment has been approved and paid by the Releaser. The edge case, if your Bill Payment transaction is still “In Progress” or failed after D+1, please contact our Customer Care team.

If your Bill Payment transaction returns the state failed, the Drafter is required to create a new Bill Payment request. See the failure reasons here.

Bill Payment Handling Fee

The handling fee for a Bill Payment request is tied to each invoice and the amount of the handling fee for each invoice as well as the maximum number of expenses per month vary depending on your company's subscription plan. Your can find the details of Bill Payment handling fee and maximum invoice per month in below table:

Bill payment handling fee

Subscription Plan

Handling Fee

Max Invoice/Month

Seed Plan

IDR 4,000/invoice


Growth Plan

IDR 2,500/invoice


Jack's Bill Payment handling fee is highly competitive, and Releasers are able to see the handling fee for each invoice when they are ready to pay and release the reimbursement. You can save more money by upgrading your subscription plan, refer to the guide available here.

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