Why My Bill Payment Transaction Fails?

Modified on Mon, 21 Aug 2023 at 04:13 AM

This article discusses the rarity of Bill Payment transaction failures in Jack, which only occur in case of issues with the banking partner. It also provides guidance on what to do when a Bill Payment fails, emphasizing the need to initiate a new transaction and repeat the approval workflow involving the Drafter, Approvers, and Releaser.

Table of Contents

Common Reason of a Failed Bill Payment Transaction

It's important to be aware of common problems that may arise that can result in a transaction failing. We have provided the best infrastructure to support you doing Bill Payment transactions seamlessly, but on a very rare occasion, issues with our banking partner such as rejection by the bank, timeout error, rejected by the bank, cannot authenticate request, and payload validation failed might happen and cause your transaction to fail. The details of the possible issues can be found here.

What to Do when a Bill Payment Failed

We deeply apologize for the inconvenience that has happened to you. In this case, you can expect money to be refunded to the company balance in real-time after the reimbursement transaction failed with a maximum of 1 working day (Monday-Friday) and you check in the Transactions menu (filter Type = Refund for easier tracking). The Drafter is required to create a new Bill Payment transaction, requiring the Approvers and the Releaser to go through the Bill Payment approval workflow again. Please ensure the vendor details, such as vendor name and vendor bank account, are valid, when submitting the request.

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