Why My Reimbursement Transaction Fails?

Modified on Wed, 23 Aug 2023 at 02:38 AM

This article discusses the rarity of Reimbursement transaction failures in Jack, which only occur in case of issues with the banking partner. It also provides guidance on what to do when a Reimbursement fails, emphasizing the need to initiate a new transaction and repeat the approval workflow involving the Drafter, Approvers, and Releaser.

Table of Contents

Common Reason of a Failed Reimbursement Transaction

It's important to be aware of common problems that may arise that can result in a transaction failing. We have provided the best infrastructure to support you doing Reimbursement transactions seamlessly, but on a very rare occasion, issues with our banking partner such as rejection by the bank, timeout error, rejected by the bank, cannot authenticate request, and payload validation failed might happen and cause your transaction to fail. The details of the possible issues can be found here. 

What to Do when a Reimbursement Failed

We deeply apologize for the inconvenience that has happened to you. In this case, you can expect your money to be refunded to the company balance in real-time after the reimbursement transaction failed with a maximum of 1 working day (Monday-Friday) and you check in the Transactions menu (filter Type = Refund for easier tracking). The Drafter is required to create a new Reimbursement transaction, requiring the Approvers and the Releaser to go through the Reimbursement approval workflow again.

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