Can I Resubmit Failed Payroll Transactions?

Modified on Wed, 23 Aug 2023 at 06:13 AM

This article provides the answer to the most frequent question about resubmitting your failed payroll transaction, including information of why your payroll transaction failed.

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When managing payroll transactions, it is essential to ensure a smooth and successful process. However, there may be instances where a payroll transaction fails to go through. In this article, we will explore the common reasons why payroll transactions fail and address the question of whether you can resubmit a failed payroll transaction. Understanding the causes and solutions for payroll transactions will help you navigate any challenges that may arise.

Reasons for Failed Payroll Transactions

Failed payroll transactions can occur due to various reasons such as technical issues within the Jack system or disruptions from the banking side (rejection by the bank, timeout error, rejected by the bank, cannot authenticate request, and payload validation failed). If those cases happen, reach out to our dedicated Account Manager and they will investigate and resolve the issues promptly. In some cases, the error may be the result of entering incorrect information when creating Payroll transactions but choosing to proceed despite validation warnings. Therefore, it is crucial to review and verify all information before submitting a payroll transaction to minimize the chances of failure. However, if you have entered the correct information but notice an error on our end, please don't hesitate to contact our dedicated Account Manager for assistance and resolution. 

There are cases where you experience partially failed Payroll Transactions. It refers to a situation where only a portion of the intended payments have been successfully processed and disbursed to the employees, while some have encountered issues or failures. Read more about partially failed Payroll transactions here.

What to Do when Payroll Fails

We deeply apologize for the inconvenience that has happened to you. In this case, you can expect your money to be refunded to the company balance in real-time after the Payroll failed with a maximum of 1 working day (Monday-Friday) and you check in the Transactions menu (filter Type = Refund for easier tracking). Currently, our system does not support the direct resubmission of failed payroll transactions. If a payroll transaction fails, you will need to recreate the transaction from the beginning, ensuring that all information is accurate and up-to-date. However, we are continuously working to enhance our system to enable the resubmission of failed payroll transactions, providing you with a more convenient and streamlined experience in the future.  To learn about how to create a Payroll transaction read here.

It is important to double-check all information to minimize the chances of failure. Ensure that the transaction details are accurate before submitting the payroll transaction.

While you currently cannot resubmit failed payroll transactions, we encourage you to review the transaction details carefully and reach out to our support team for any assistance you may need. We appreciate your understanding and patience as we work towards implementing a solution that allows for the resubmission of failed payroll transactions. Your satisfaction is our top priority, and we remain committed to delivering exceptional payroll services to meet your needs.

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