What Should I Do When I Forgot My Password?

Modified on Wed, 20 Sep, 2023 at 6:40 AM

If you forget your password for Jack, don't worry! You can easily request a password change using Jack App or the Jack Portal and regain access to your account.

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How to Request Change Password

To ensure the security of your account, Jack provides a simple and secure way to request a password change in Jack Portal or App. Follow the steps below to get started:

  1. Open the Jack App on your device or visit the Jack Portal. You will see the login page. To change your password, click the Forgot your password? link.
  2. Enter the email address associated with your Jack account and click Forgot Password.
  3. You'll receive an email with further instructions. Open the email, then you can click the Reset Password button to start changing your password, or you can click the link provided in the email.

    You can check your email with the subject: You’ve requested a password reset.

  4. The button or link will navigate you to a new page. Input the new password twice (the latter for confirmation). Then, click the Change Password button.
  5. Once you've successfully reset your password, you can log in to your Jack account with your new credentials.

Tips for Creating a Strong Password

While resetting your password, it's important to choose a strong and secure password to protect your Jack account. Here are some tips to help you create a robust password:

  1. Length and Complexity
    Aim for a minimum of eight characters and include a combination of uppercase and lowercase letters, numbers, and special characters.

  2. Avoid Common Phrases and Personal Information
    Stay away from easily guessable passwords like "password123" or using personal information such as your name, birth date, or phone number.

  3. Unique Password for Each Account
    Avoid reusing passwords across different platforms. Instead, use a password manager to securely store and manage your passwords.

  4. Regularly Update Your Password
    Make it a habit to update your passwords periodically to maintain account security.

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