The article outlines the Between Jack Transfer Service Level Agreement (SLA), assuring customers that, once approved, the money is sent in real-time from sender to recipient. There are no handling fees or transaction charges applied to Between Jack transfer transactions.
Table of Contents
- Between Jack Transfer Service Level Agreement (SLA)
- Between Jack Transfer Handling Fee
- Related Articles
Between Jack Transfer Service Level Agreement (SLA)
Once your transfer request is approved and released by the Releaser, our system will automatically send the money from the sender's Primary Bank Account or VA Pocket (also known as company balance)to the recipient’s Primary Bank Account or VA Pocket (also known as company balance)in near real-time. Typically, it takes approximately two (2) minutes for the beneficiary to receive the fund. The terms of this SLA are applicable at all times, 24/7. You can monitor the progress of transfers on the Transaction page in both Jack Portal and Jack App by simply filtering the transaction type to 'Between Jack'.
While we strive for efficiency, occasional delays may occur due to technical or operational factors beyond our control. Rest assured, we are dedicated to ensuring timely transfers and providing you with the best service. In the rare case that your Between Jack transfer transaction remains "In Progress'' or “Failed” after some time, please contact our Dedicated Support team for assistance. In such cases, we are committed to resolving the situation promptly. If a transaction fails, you can expect a maximum refund processing time of D+2 working days (Monday-Friday). Your refund will be automatically added to your company source account that was initially used for the transaction, and you can check it on the Transaction page.
Between Jack Transfer Handling Fee
Regardless of the subscription plan you've chosen, your Between Jack transfer transaction will not incur any handling fees or transaction charges. No handling fees or transaction charges will be applied to your Between Jack transfer transaction. You can enjoy the convenience of transferring funds without incurring any additional costs or fees.
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