Company Balance Withdrawal SLA

Modified on Mon, 22 Jan 2024 at 10:42 PM

Discover essential details about company balance withdrawal, such as the anticipated processing time and gain insights on troubleshooting steps to take if a withdrawal fails.

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Timely access to funds is of utmost importance when it comes to managing your company’s finances. Understanding the Service Level Agreement (SLA) for Jack company balance withdrawals is crucial to ensure efficient and seamless transactions. In this article, we will cover the duration it typically takes to withdraw company balance and what steps to take if your withdrawal hasn't been processed within the expected timeframe.

How Long It Takes to Withdraw My Company Balance?

When it comes to withdrawing your company balance, Jack understands the importance of a quick and efficient process. At Jack, we strive to provide a seamless experience by ensuring that your company balance withdrawal is processed promptly. The expected time for your company balance withdrawal to arrive to your company bank account is within 3 hours during Jack working hours, which are from 09:00 to 18:00 GMT+7, Monday to Friday, after the withdrawal has been approved and paid by the ReleaserThe release of the withdrawal request outside of our working hours will be processed on our next working day. Business Owner, Admin, and Bookkeeper can track the withdrawal status in the Transactions menu from Jack Portal or App (filter Type = Withdrawal for easier tracking). The status will change to ‘Success’ if it’s completed.

If your withdrawal transaction returns the state Failed, the Requester is required to create a new Withdrawal request again.

Jack values your time and aims to deliver a timely resolution to your withdrawal requests. Please keep in mind that processing times may vary depending on the specific circumstances, and our team is fully-committed to addressing any issues that may arise during the process to ensure a smooth transaction.

What Should I Do if I Have Not Received the Money 3 Hours after I Did Withdraw?

Jack strives to provide a seamless and efficient experience for your business, including timely processing of company balance withdrawal. In most cases, your withdrawal should be processed within 3 hours during our working hours of 09:00 - 18:00 GMT+7, after the withdrawal has been approved and paid by the Releaser. However, if you find that your withdrawal has not been processed within this timeframe, we recommend taking the following steps:

  1. Double-check the accuracy of the bank account details provided during the withdrawal process.

  2. Contact our dedicated Account Manager to seek assistance and report the issue. They will investigate the matter and work towards a resolution.

  3. Provide any additional information or documentation that may be required to facilitate the resolution process, especially your transaction receipt.

Jack understands the importance of your funds and will put our best effort to address the situation as quickly as possible. Experience the convenience and efficiency of Jack, and take control of your financial transactions today.

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