Why Do I Still Get Email and Push Notifications Even Though I Have Turned It Off?

Modified on Fri, 8 Dec, 2023 at 3:43 AM

Do you still receive push notifications and email despite having the settings turned off on Jack’s platform and/or your mobile device? Take a look at the following reasons to solve your problem.


Why Do I Still Get Email and Push Notifications?

If you do not want to receive push notifications from Jack, the foremost thing to check is Jack’s notification settings.  Please ensure that you do not turn any notifications through push notifications on (See this article for further detail). However, you are not able to customize your email settings at the current time, meaning that by default, you will still receive any email from us. Rest assured, we are committed to enable you to customize your email settings in the future.

If you have turned the settings for push notifications off, but you still continue receiving it, then these might be the reasons:

  1. Delayed Changes: In very rare occasions, changes to notification settings may not take effect immediately. Try restarting your device after changing the notification settings to see if that stops the notifications.

  2. App Updates: If you have just updated Jack App to the newest version, the update may have included changes to the notification settings. Do ensure that you have the latest version of the app and review the notification settings again.

  3. System Updates: Occasionally, system updates to your device’s operating system (whether in desktop or mobile) can affect how notifications are handled. Regularly check after performing system updates if the update affects your notification system.

  4. Third-Party Apps: Certain third-party apps, such as battery-saving or notification management apps, can interfere with your device's notification settings. Ensure that you don't have any third-party apps that may be controlling notifications.

If you have tried these steps and are still receiving notifications, you can contact us here for assistance to identify and address your issue. Please be mindful that in some circumstances Jack will still send you critical notifications regardless of your push notification preference. This to ensure that you stay informed about vital updates and information.

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