What if My Local Transfer Failed?

Modified on Wed, 23 Aug 2023 at 05:03 AM

This article explains the Local Transfer failures in Jack, gives guidance on the reasons behind Local Transfer failure and what to do when Local Transfer fails. 

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In the process of conducting Local Transfers, it is essential to be aware of the possibility of encountering failed transactions. In this article, we will guide you through the steps to take in case your Local Transfer fails. While we continuously strive to provide a seamless experience, occasional hiccups can occur. Rest assured, we are here to help you navigate through any challenges that may arise.

Reasons for Local Transfer Failure

There are several factors that can contribute to a Local Transfer failure. It could be due to technical issues, incorrect recipient details, or issues with our banking partner such as rejection by the bank, timeout error, rejected by the bank, cannot authenticate request, and payload validation failed. In the event that your Local Transfer fails, it is important to understand the next steps to ensure a smooth resolution.

What to Do When Local Transfer Fails

We deeply apologize for the inconvenience that has happened to you. In this case, you can expect your money to be refunded to the company balance in real-time after the Local Transfer failed with a maximum of 1 working day (Monday-Friday) and you check in the Transactions menu (filter Type = Refund for easier tracking). Thereafter, you need to recreate the transaction from the beginning. This means entering the recipient details, specifying the amount, and providing any required additional information, requiring the Approvers and the Releaser to go through the approval workflow again. To learn about how to create a Local Transfer, read here. Although this may seem inconvenient, it allows us to maintain the accuracy and security of your Local Transfers. We are continuously working on improving our system to streamline this process and provide more efficient options for resolving failed transactions.

To minimize the chances of a Local Transfer failure, it is crucial to double-check all the recipient details before initiating the transaction. Ensure that the recipient's bank account information is accurate, including the account number and bank code. Additionally, verify that your account has sufficient funds to cover the transfer amount.

While Local Transfer failures can be frustrating, our team is dedicated to assisting you throughout the process. If you encounter any issues or have questions regarding a failed Local Transfer, please reach out to our support team. We are committed to ensuring a smooth and reliable Local Transfer experience for all our users.

Remember, in the event of a Local Transfer failure, you can rely on us to guide you and resolve the issue promptly.

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