Can I Edit or Cancel Submitted Balance Transfer Transactions?

Modified on Tue, 30 Jan 2024 at 01:47 AM

Gain essential knowledge on editing or cancelling a submitted Balance Transfer and understand the necessary steps to ensure the successful modification or cancellation of your transaction.


Table of Contents


Cancelling Balance Transfer Requests

As a Requester, you cannot edit your Balance Transfer requests between Jack accounts once it has been submitted. If any changes are urgently required, the Approver/Releaser can reject the transaction and Requester can proceed to create a new request.

The requester, who typically acts as the Bookkeeper but could also be the Business Owner or Admin depending on the workflow setup, has the ability to cancel a submitted Balance Transfer request between Jack accounts within a specific time frame. The cancellation window remains open until the Releaser releases the transfer or you can cancel your submitted transaction before the Transaction Status changes to In Progress. It's crucial to act promptly if you wish to cancel a transaction, as once the funds are released, cancellation becomes no longer possible.

If the Requester and the Approver/Releaser are identical, the user will not have the ability to cancel a submitted balance transfer request between Jack accounts. However, they will still maintain the authority to reject the request.


To understand the process and the necessary steps to take when cancelling a submitted Balance Transfer, follow the steps outlined below:

Cancelling Balance Transfer Requests in Jack Portal

  1. In Jack Portal, click Transaction, then inside My Transaction, you can see the list of your created transactions. Select the Balance Transfer request that you want to cancel to see its details (for easier tracking, you can filter Type = Between Jack).


You can only cancel ongoing requests (request with Status = Pending Approval). You cannot cancel requests that are “In progress” or “Completed”.

  1. You can see the details of the Balance Transfer such as Recipient (Transfer to), Sender (From Account), Created at, Amount, and Transfer notes. At the bottom of the page, you can click Cancel Request.

  2. A confirmation prompt may appear to ensure you want to proceed with the cancellation. Ensure that this is the correct transaction you would like to cancel. Input your cancellation reason, then click Cancel Request to confirm your cancellation regarding the Balance Transfer request.

  3. Finally, you have cancelled a submitted Balance Transfer request successfully.

  4. You can check the list of your cancelled Balance Transfer requests by selecting Transaction in Jack Portal and filter by Type = Between Jack and Status = Cancelled.

  5. If the status of your Balance Transfer request has changed to “Cancelled”, rest assured that your transaction will not proceed, and the funds will not be released. You can recreate the transaction by following the easy steps here.


Cancelling Balance Transfer Requests in Jack App

  1. In Jack App, click the Transactions menu in the navigation bar.


  1. You can see the list of your created transactions. Select the Balance Transfer request that you want to cancel to see the details (for easier tracking, you can filter Type = Between Jack).


  1. You can see the details of the Balance Transfer such as Recipient (Transfer to), Sender (From), Created at, Amount, and Transfer notes. At the bottom of the page, you can click Cancel Request.

  1. Input your cancellation reason, then click Cancel Request to confirm your cancellation regarding the Balance Transfer request.

  1. Finally, you have cancelled a submitted Balance Transfer request successfully.


  1. You can check the list of your cancelled Balance Transfer requests by going to Transactions in Jack App and filter by Type = Between Jack and Status = Cancelled. You will be able to see all your cancelled Balance Transfer requests.


  1. After cancelling the Balance Transfer request, you can simply create a new one by following the steps here.


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